As the new Executive director of the community and Economic Development Agency (CEDA) for the City of Oakland, I inherited a great many civil service dis-empowered systems, and a culture of “entitlement”. The agency embraced diverse functions with a large staff of nearly 400 people operating in 15 “silos”. My direct reports were not used to having cross functional responsibilities or collaborative problem-solving as a team We developed a team-building process supported by Diane and her Associates who coached key leaders in the five major CEDA Departments. Her skilled and sensitive work directly supported improved performance management, increased cross-organization collaboration, and substantially improved business processes. Diane supports leaders in difficult times and enhances their ability to work in high performing teams.