Diane is thorough, thoughtful, strategic, and deeply-involved when she is in “work” mode. I have genuine appreciation for the people knowledge she has and how effectively she applies it in very difficult change management and organizational development situations. In addition, she has innovated some amazing diagnostic tools. She personally applies them and very skillfully transfers them to her clients, who continue to benefit from her work for years afterwards. I can’t say enough positive things about Diane’s coaching, development, and organizational strategy work with me and the Membership Division of EPRI.